Privacy Policy

Last updated: April 2025  |  Pulse Health Limited

Pulse Health Limited ("Pulse Health", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and postal address.
• Health information: details you provide when enquiring about or booking a clinical consultation or treatment.
• Transaction information: purchase history, payment details (processed securely via Stripe — we do not store full card numbers).
• Website usage data: pages visited, browser type, device, IP address, and referring URLs, collected via Google Analytics and Google Tag Manager.
• Communications: emails, enquiry form submissions, and any other correspondence you send us.

2. Purpose of Collection

We collect personal information for the following purposes:

• To provide and manage clinical and aesthetic services.
• To process bookings, enquiries, and shop orders.
• To communicate with you about appointments, treatments, or orders.
• To improve our website and services through analytics.
• To comply with legal and regulatory obligations.

3. Storage & Security

Personal information is stored securely in New Zealand and/or with trusted cloud-based service providers. We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. Payment processing is handled by Stripe, which is PCI-DSS compliant. We do not store credit card details on our servers.

4. Third-Party Sharing

We may share your personal information with:

• Google Analytics & Google Tag Manager: for anonymised website analytics and tag management. Data is subject to Google's Privacy Policy.
• Stripe: for secure payment processing. Data is subject to Stripe's Privacy Policy.
• Clinical staff & practitioners: to deliver the services you have requested.
• Legal or regulatory authorities: where required by law.

We do not sell your personal information to third parties.

5. Cookies

Our website uses cookies and similar tracking technologies to improve your experience and to collect analytics data (via Google Analytics). You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Correct any personal information that is inaccurate or incomplete.
• Request deletion of your personal information (subject to legal retention requirements).
• Complain to the Office of the Privacy Commissioner if you believe we have breached the Privacy Act.

To exercise any of these rights, please contact us at info@pulsehealth.nz or call 0800 4 Pulse (0800 4 78573).

7. Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with applicable New Zealand health regulations. When information is no longer required, it is securely deleted or anonymised.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: