Terms & Conditions

Last updated: April 2026  |  Richard Evans Vascular Services Limited – trading as Pulse

Information provided on this Pulse website is provided in good faith.

These Terms & Conditions govern your use of the Pulse website (pulsehealth.co.nz) and the services provided by Richard Evans Vascular Services Limited trading as Pulse (‘Pulse Health’, ‘Pulse’, ‘REV’, ‘Richard Evans Vascular’, ‘we’, ‘us’, ‘our’). By accessing our website, booking a service or purchasing product, you agree to these terms. These Terms & Conditions cover any of our other websites, including subsidiary websites, pages or applications used to gather your details or send you email or SMS notifications relating to us; and any social media website or page, containing pages or content established by, or associated with us, including, but not limited to: Facebook and Instagram collectively referred to as the ‘Internet Sites’.

1. Website Use

The content on this website is provided for general information only. We take care to ensure accuracy; we do not guarantee that information is complete, current or error free. You must not use this website for any unlawful purpose or in a way that infringes the rights of others. Pulse reserves the right to modify, suspend or discontinue any part of this website at any time without notice. There may be interruptions or delays on the website that we can’t prevent. Likewise, while we endeavour to prevent the presence of viruses or malicious code on the Internet Sites, we cannot guarantee this outcome. We do not undertake to keep the Internet Sites updated. Additionally, we are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of the Internet Sites. You must take your own precautions to ensure that whatever you select for your use from the Internet Sites is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

2. Privacy Policy

Please read these Terms & Conditions in conjunction with our Privacy Policy. By accessing the Internet Sites, you are deemed to have read and agree to be bound by the Privacy Policy as well as these Terms & Conditions.

3. Medical Information Disclaimer

Information on this website is not medical advice. It is provided for general education purposes only. Always consult a health professional before making any decisions about your health or treatment, including aesthetics treatments. Pulse accepts no liability for reliance on any information published on this website.

4. Booking, Appointments & Product Sales

When you book an appointment or consultation through our website or contact forms or purchase product from our online shop, you agree to:

• Provide accurate and complete information.
• Attend appointments at the scheduled time or provide reasonable notice if you need to cancel or reschedule.
• Pay any applicable consultation or treatment fees as agreed at the time of booking.
• Pay on the day for applicable consultation or treatment fees, unless otherwise agreed, see Payments.
• Read Shipping & Returns for our online shop.

Sometimes clinics need to be cancelled at short notice. We will contact you to reschedule or cancel.

5. Cancellation Policy

We ask for at least 24 hours’ notice for appointment cancellations or rescheduling. Late cancellations or no-shows may incur a cancellation fee. This helps us make appointment slots available for other patients. Please contact us to reschedule or cancel.

6. Treatment Outcomes

Results from clinical treatments and aesthetic procedures vary between individuals. Any outcomes discussed, shown or described on this website are indicative only. Individual results may vary. Pulse does not guarantee specific results from any treatment.

7. Pricing

Prices shown on this website are indicative only and subject to change without notice. Final pricing will be confirmed at the time of consultation or order. Prices are in New Zealand dollars (NZD) and include GST unless otherwise stated.

8. Limitation of Liability

To the fullest extent permitted by New Zealand law, Pulse is not liable for any indirect, incidental or consequential loss or damage arising from your use of this website or reliance on its content. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where those rights apply to you as a consumer.

9. Intellectual Property

All content on this website — including text, images, graphics, logos, and design — is the property of Richard Evans Vascular Services Limited – trading as Pulse (and its subsidiaries) or its licensors and is protected by New Zealand and international copyright law. You can use the material for your own personal, non-commercial use provided you acknowledge the source of the material and do not remove or copyright, trademark or other intellectual property notices contained in the content. You must not use the material in a misleading way. You may not reproduce, distribute or use any content from this site without prior written permission from Pulse.

10. License

We grant you a non-exclusive, non-transferable, revocable license (License) solely for the purpose of learning about us as well as registering, ordering and paying for services, and making personal use of the Internet Sites. Any contravention by you of these Terms & Conditions terminates the License immediately.

Under no circumstances, without our prior written approval, may you adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of the Internet Sites. You must not:

• Use any data gathering and extraction tools or software to extract information from the Internet Sites;
• Frame or utilise framing techniques to enclose any of the contents of the Internet Sites without our express prior permission; or
• Use any meta-tags or other hidden text which incorporate our name or any of its intellectual property including trademarks without our express prior permission.

You agree to fully indemnify us for any loss or damage we may suffer in contract, tort (including negligence), equity, statue, regulation or otherwise, including without limitation any economic loss, loss of turnover, profits, business or goodwill, whether direct, indirect or consequential, in respect of any third party claims against us, our related parties, employees, volunteers, contractors or agents, that arise as a result of your breach of the License.

11. Posting Policy

We may allow you to post content on the Internet Sites.

When you post content on one of our Internet Sites (such as our LinkedIn page or other social media accounts), you own all of the content, feedback, and personal information you provide to us, but you also grant us a non-exclusive license to it. This means we have the right to use your user generated content (UGC) for the purposes of our business in any way we see fit, and without any further notice to you or permission from you or any obligation on our part to pay you any money or provide any other compensation for our use of your UGC. An example of how we may use your UGC is that we may extract or republish your UGC in our marketing materials.

Please note that we will never use your confidential medical information for purposes other than for which it was supplied to us.

You are responsible to us and all relevant third parties for any UGC you upload to our Internet Sites. We are entitled to recover any costs or liability we incur as a result of your UGC, direct from you and you indemnify us accordingly.

When using the Internet Sites, you must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our Internet Sites, including but not limited to:

• Any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
• Using the Internet Sites to defame or libel us, our employees, volunteers, members or other individuals;
• Uploading files that contain viruses that may cause damage to our property or the property of other individuals;
• Posting or transmitting to the Internet Sites any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to the Internet Sites, we have the right to take down this information at our sole discretion and without notice. We take no responsibility and assume no liability for any content posted, stored, transmitted or uploaded to the Internet Sites by you (in the case of your content) or any third party (in the case of any and all content more generally), or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

12. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

13. Exclusion of Warranty

To the maximum extent permitted by law, we make no warranties or representations about the Internet Sites, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that the Internet Sites will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to the Internet Sites or any feature of the Internet Sites at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

14. Exclusion of Liability

To the extent permitted by law, under no circumstances will we, our employees or agents be liable to you in contract, tort (including negligence), equity, statute, regulation or otherwise for any loss, damage, costs, legal costs, professional and other expenses of any nature whatsoever incurred or suffered by you or by any other third party, whether direct, indirect or consequential (including without limitation any economic loss or other loss of turnover, profits, business or goodwill) arising out of any dispute or contractual, tortious or other claims or proceedings made by or brought against you which relate in any way to your access and use of the Internet Sites or in respect of any failure or omission on our part to comply with our obligations as set out in these Terms & Conditions in respect of your access and use of the Internet Sites.

If you are using the Internet Sites to acquire goods or services in trade for a business purpose, you agree that the Consumer Guarantees Act 1993 does not apply.

15. Limitation of Liability

In the event that any limitation or provision contained in these Terms & Conditions is held to be invalid or unenforceable for any reason and we become liable for any loss or damage that would otherwise have been excluded, our maximum liability in contract, tort (including negligence), equity, statute, regulation or otherwise for any loss, damage or injury directly or indirectly arising in respect of your access and use of the Internet Sites is to be limited to $50 in New Zealand currency.

16. Social Networking Sites

These Terms & Conditions must be read in addition to the respective terms and conditions governing the use of social networking sites, such as Facebook and Instagram, as published by the relevant social networking site. By accessing a social networking site you agree to be bound by, and comply with, the terms and conditions of that social networking site, provided that these Terms & Conditions, along with our Privacy Policy, are paramount where there are inconsistencies with the general terms and conditions published by the relevant social networking site.

17. Disputes

In the event of any problem with the Internet Sites or any content, you agree that your sole remedy is to cease using the relevant Internet Site.

18. Failure to Comply

We accept no liability for any failure of ours to comply with these Terms & Conditions where such failure is due to circumstances beyond our reasonable control.

19. Waiver

If we waive any rights available to us under these Terms & Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

20. Severability

If any of these Terms & Conditions is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from these Terms & Conditions and the remaining Terms & Conditions shall continue in force.

21. Breach

In the case of a breach of these Terms & Conditions by you or any other person, we are free to decide whether we wish to take action for such breach, and if so when and how. We will not be prevented by passage of time or any other matter, from exercising our rights.

22. No Assignment

You may not assign any of your rights or obligations pursuant to these Terms & Conditions.

23. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time. Changes take effect when posted to this page. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

24. Contact